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Normally, for orders before 5:00pm(UTC+8), we will arrange the shipping the same day. At QUELLE®, we have distribution centers around the world to ensure that you receive your shipment as soon as possible. Our biggest warehouses are in the US and Europe and are normally fully stocked, so you can place your order with confidence.

After you submit the order and the payment is successful, generally, we need 24 – 72 hours to process your order, please check your phone/email so that we can contact you in case of any issues and with shipping updates. After delivery, we will submit the courier tracking number on the website and your email. You will receive the courier tracking number in about 72 hours, stepping on your tracking information.

Shipping time is depended on the shipping company in different countries and takes about 4-8 business days. For more information, please check SHIPPING POLICY.

We gladly accept returns/exchanges for items in unused brand-new condition, within the first 15 days after receipt of your order.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. For complete Returns & Exchanges information, click here>>