Please read the following, it will ensure that you can receive the package on time.
- Following the recent worldwide pandemic, delivery times are taking longer than usual. For International Shipping, 7-28 business days, or longer. We appreciate your patience and understanding during this time.
- If we made a statement or declared a promotion(for example if we made a free shipping statement, or you have a free shipping coupon code we send), the shipping fees below do not comply with that condition.
- Nowadays, we had a statement about Free shipping on orders above $200. Rules for charging by weight do not apply to these orders.
Generally, we will choose the courier company specified by the customer, but in some cases, if the courier company is unable to deliver to the customer’s address for some reason (e.g. epidemic, policy, etc.), we will choose the courier company that can deliver to the customer’s address. Generally, we will choose DHL, FedEx, and other companies with short lead times to ensure that you can receive the goods in time.
NORMAL DELIVERY TIME
After you submit the order and the payment is successful, we will usually arrange the delivery within 48 hours. After delivery, we will submit the courier tracking number on the website. You will receive the courier tracking number in about 72 hours, stepping on your tracking information.
- 7-12 business days Ship to the USA
- 7-12 business days Ship to Australia
- 7-12 business days Ship to Canada
- 7-14 business days Ship to the UK
- 7-15 business days Ship to Spain
- 7-14 business days Ship to Germany
- 7-14 business days Ship to Switzerland
- 7-10 business days Ship to Korea
- 10-18 business days Ship to Russia
- 10-14 business days Ship to Poland
- 10-14 business days Ship to Norway
- 10-18 business days Ship to Chile
Normally, our store will match the price with the shipping template according to the weight of the order package(For orders under $200).
When your order involves sensitive products such as batteries and liquids. This may generate more shipping fees. We will contact you before shipping, and we will manually select the courier method to ensure that you can receive the package.
PRE-SALE DELIVERY TIME
Regarding the pre-sale delivery time of new products, please read the product page introduction. We will release the specific details of the delivery time and pre-sale products.
CUSTOMER VERIFICATION POLICY (PRIOR TO SHIPPING OUT THE ITEM)
Quelle Tattoo Supply is responsible for the detection and prevention of fraud, misappropriations, and other irregularities to protect our customers.
Once our system detects a suspicious transaction we will have to ask for additional information for verification purposes whenever a customer places multiple orders before we process the orders.
We will not process any orders once our customer is verified.